Refund Policy

Secure Shield offers a 30-day money-back guarantee on subscriptions to our WAF and CDN platform. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are issued by Secure Shield and processed through our payment processor, Stripe. To request a refund, email billing@gosecureshield.com with your order email or invoice number, or contact us at support@gosecureshield.com and we will arrange it for you.

Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer and is typically 5–10 business days.

Plan changes and cancellations

• Upgrades and downgrades are prorated: you are charged or credited the difference at the time of the change.
• Cancelling stops the next renewal. Your protection and dashboard access continue until the end of the paid term.
• If a renewal was charged unintentionally, contact us within 30 days and we will refund it.

Seller and payment processing

Secure Shield is the seller of record for all orders. Payments are processed securely by Stripe on our behalf, and Stripe's consumer terms also applies to purchases made through our checkout.